If you’ve decided to establish a call center for your business to cater to your customers, you’re looking at the following expenses:
Hiring and training a call reception team.
Building the technical infrastructure from scratch.
Leasing a dedicated location for the call center.
Purchasing specialized customer service software.
Maintenance and ongoing development costs.
Management, supervision, and performance monitoring.
However, by outsourcing your call center service to a specialized third party, you can eliminate all these burdens.
We conducted a simplified study comparing the costs of establishing a call center versus outsourcing it. The results showed an astonishing 60% savings when opting for outsourcing.
Beyond just cost savings, the quality of service rendered is often superior when entrusted to an experienced service provider. This spares you the time and effort required to build your own call center team from scratch and the infrastructure it entails. Furthermore, outsourcing allows you to focus better on your core business needs.
To achieve all this, it’s vital to select a service provider equipped with the necessary experience and capabilities. This is where “Entshaar” shines as a leader in call center services. At Entshaar, we have over 15 years of experience in this field and have partnered with more than 20 governmental and private entities.
Throughout our extensive journey in call center services, Entshaar has formed an unparalleled technical infrastructure and boasts a highly competent team that we’re proud of. This entirely Saudi-based team continually undergoes training and quality enhancements.
With these capabilities, we guarantee our clients adherence to essential customer service standards, managing complaints, and addressing inquiries. This is achieved through numerous solutions like hosting a unified number, managing communications across various social media platforms, offering automated chat solutions, and providing multi-language support.
As a pioneer in call center services, a unique aspect of Entshaar is our tailored approach. We don’t adopt a one-size-fits-all methodology; each client is treated with a strategy that solely serves their individual goals and specific needs. We offer a dedicated management team for each client, along with building a client-specific information library. Comprehensive data analysis and reports help evaluate workflow and review performance.
At Entshaar, we don’t see ourselves as just a service provider but as a business partner. This perspective strengthens our commitment to ensuring the best for our clients.