Frequently Asked Questions

Entshaar provides comprehensive call center services, including inbound and outbound call handling, multilingual support, customer service, sales assistance, technical support, and social media customer engagement.

The setup process involves understanding your business needs, designing a customized solution, training our agents about your products or services, integrating with your systems, and launching the service.

Yes, we can provide remote call center solutions, thanks to our cloud-based infrastructure.

Our call center can support multiple languages depending on your needs. We have a diverse team capable of handling numerous languages.

Yes, we offer 24/7 customer support to ensure your customers can receive assistance whenever they need it.

Yes, we handle customer communication across various social media platforms to provide a holistic customer service approach.

Our pricing structure is flexible and tailored to each client’s specific needs. It is generally based on the volume of calls and level of service required.

We work with businesses of all sizes and from various sectors. Our services can be customized to fit the specific needs of any business.

Partnering with Entshaar can help reduce operational costs by eliminating the need for in-house call center infrastructure and staff, while also increasing efficiency and customer satisfaction.

We use a range of technologies, including automatic call distribution, interactive voice response, and CRM systems, to optimize our call center operations.

We can integrate with a variety of CRM systems to ensure seamless data flow and efficient customer service.

We take customer feedback very seriously. Complaints are logged, investigated, and addressed promptly to ensure customer satisfaction.

We measure customer satisfaction through various methods such as customer surveys and analysis of customer interactions.

Our business intelligence reports provide insights into key performance indicators such as call volume, call duration, customer satisfaction, and more.

We are equipped to handle high call volume periods through a combination of staffing strategies and advanced call distribution technology.

Entshaar provides a comprehensive range of HR services including Procedures Management, Files management, Attendance Management, Internal Procedures Management, Government platforms management, HR management system, Salary Management, and Insurance management.

Any business that wants to streamline their HR processes, save costs, increase productivity, and regulate workflow can benefit from our services. We tailor our solutions to each business’s unique needs, regardless of their size or industry.

With more than 15 years of experience, a 100% Saudi team, and a client base comprising over 20 major corporations, Entshaar brings a wealth of knowledge and expertise in the field of human resources outsourcing. We deliver high-quality service designed to meet the unique needs of each client. Our comprehensive cloud-based system further distinguishes us by providing a seamless human resources management experience.

By outsourcing HR tasks, we free up time and resources that you can invest in your core business activities. This, coupled with our efficiency-enhancing HR solutions, supports the growth of your business.

Yes, our solutions are customizable and scalable to meet the needs of businesses of all sizes. Whether you’re a small business or a major corporation, we can tailor our HR outsourcing solutions to meet your specific needs.

We manage all aspects of setting up employee files and data, including preparing job offers and contracts, registering employees in government systems, and establishing their personal profiles in our Human Resources Management System. We ensure all necessary documents are completed and new employees are properly integrated into your team.

Through effective management of HR tasks and the application and cloud system, we create a smooth and effective work environment. This improves communication, ensures timely completion of tasks and reduces errors, thus improving the overall quality of the workspace for your employees.

We manage all governmental audits regarding HR solutions, ensuring your business remains compliant with all relevant laws and regulations.

By fully or partially managing your HR tasks, we allow your team to focus on their core duties, resulting in increased productivity. We also streamline HR processes, which leads to more efficient operations overall.

We manage attendance and other internal procedures through our cloud HR management system and comprehensive app, which automates these tasks for efficiency and accuracy.

Absolutely. Our services can be tailored to meet the unique needs of your business, regardless of its size or the industry you’re in. We work closely with you to understand your needs and provide a solution that fits.

We adhere to data security protocols and utilize secure cloud systems to ensure that your employee data is kept confidential and safe. We also comply with all relevant data protection laws.

You’ll receive monthly reports showing attendance, payroll, employee performance, and any other key metrics relevant to your business.

Yes, we handle the registration of employees in all relevant government systems as part of our government platforms management service.

We ensure that all essential employee files are complete and up-to-date. This includes documentation such as certification and expertise, employment contracts, job descriptions, and more.